1. Overview

This Privacy Policy explains how Kite Care collects, uses, and protects your personal information when you visit our website or use our services. We are committed to safeguarding your privacy and ensuring that your information is used only to support your care and improve our services.

2. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: Your name, email address, and other details you voluntarily provide via contact or intake forms.
  • Website Usage Data: We use tools like Google Analytics to collect anonymized data about how visitors interact with our site (e.g., browser type, pages visited).
  • Device and Connection Information: IP address, device type, and referring URLs.

3. How We Use Your Information

We use your information to:

  • Contact you and coordinate care.
  • Facilitate and improve our services.
  • Analyze anonymized data to enhance our website and clinical operations  – Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information:

  • With authorized clinical and administrative staff to support your care
  • With third-party vendors who help us operate our services (e.g., MediSprout for electronic health records)
  • If required by law, regulation, or legal process
  • Any data used for analytics or reporting is de-identified before use.

5. Cookies and Analytics

We use cookies and third-party tools like Google Analytics to understand how users interact with our website. This data is anonymized and used only to improve performance and usability. 

6. Data Storage and Security

Personal information submitted through our site is securely stored in Kite Care’s HIPAA-compliant electronic health record system, managed by MediSprout. If you become a patient, additional personal and health information will be collected and stored in this system and protected under Kite Care’s Notice of Privacy Practices and MediSprout’s privacy and security safeguards.

7. Your Rights

You have the right to:

  • Request access to or correction of your personal information.
  • Request restrictions on certain uses or disclosures.
  • Withdraw consent for communications or data use when applicable. 

To make any of these requests, contact us at info@kite.care

8. Children’s Privacy

Our website is intended for general informational purposes. If a parent or guardian believes their child has submitted personal information, they may contact us to request its removal.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, the updated version will be posted on this page with the date of the last revision.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at: Email: info@kite.care